How can we help?
A booking, a payment, your account — write to us and a person answers. Most of what people ask is answered below.
Write to us
hey@padli.appOne address for everything — a booking, a payment, your account. We answer within one working day, in English, Macedonian, Albanian or Serbian.
Already have a booking?
Cancelling, paying and inviting all happen on the booking itself. Open it in the app and the refund you would get is shown before you confirm.
Open PadliRun a club?
Courts, opening hours, prices and staff are yours to set in the club portal. Not on Padli yet? Write to us and we set it up with you.
Open the club portalBefore you write
What does it cost?
The club sets the court price, and it moves with the hour — a peak evening costs more than a weekday morning. You see the exact price of the slot before you book it, with Padli’s service fee shown separately rather than buried in the total.
What if I do not have four players?
Book the court anyway and invite whoever you have. Open the remaining seats and players at a similar level can take them, or join a match somebody else has opened.
Can one person pay for everything?
Yes. Whoever books can cover the whole court, or ask each player for their own seat — it is a choice on the booking, not a setting buried somewhere.
How does paying work?
By card in the app, or from credit you have topped up at the club. Everyone can pay for their own seat, or one person can cover the whole court — the bill splits by seat, not by argument.
What if someone never pays their seat?
A booking settles two hours after the match ends, and anything still unpaid falls to whoever made it. The club is never left chasing four people, and you always know before you invite.
Can I cancel a booking?
Yes, within the club’s own cancellation window. Each club sets its terms, and the refund you would receive is shown to you before you confirm the cancellation — never after.
I have never played. Is that a problem?
No. Levels start at 0, and every open match carries the level range its host is looking for — so you can find a court with people who are learning too.
Do I need a password?
No. You sign in with your phone number or email and a one-time code, or with Google or Apple. There is no password on a player account at all.
How do I get my club on Padli?
Write to us, or use the form at the bottom of this page. We set the club up with you: courts, opening hours, prices, cancellation terms and staff accounts.
Which languages does Padli speak?
English, Macedonian, Albanian and Serbian — every screen, every notification and every email, not just the marketing pages. Pick one and the whole platform follows.
Send us a message
Leave an address to reply to and tell us what happened. If it is about one booking, the date and the club get you an answer faster.
Terms and policies
What we cancel, what we refund and what we keep — in full.